Question 1

What time is check-in?

Accepted Answer

Check-in is from 15h00. Early check-in may be arranged subject to availability.

Question 2

What time is check-out?

Accepted Answer

Check-out is at 10h30. Late check-out may be arranged subject to availability.

Question 3

Do you have a reception?

Accepted Answer

We have a 24-hour concierge available to assist you with check-in and general enquiries.

Question 4

Do I use a lockbox or smart lock?

Accepted Answer

Access is via a lockbox system. Your code arrives by email and WhatsApp ahead of your stay.

Question 5

Is parking available?

Accepted Answer

Parking depends on the property: The Docklands offers free secure parking; 16 On Bree has secure parking at R75 per night; The Rose has secure parking at an additional charge; and Flamingo Express doesn't have on-site parking. See the property's page for details.

Question 6

Is there Wi-Fi?

Accepted Answer

Yes, we provide high-speed Wi-Fi suitable for remote work and streaming at no extra cost.

Question 7

Do you have air conditioning?

Accepted Answer

Yes, all apartments are equipped with air conditioning.

Question 8

Is housekeeping included?

Accepted Answer

Housekeeping is available upon request, and fresh towels are provided every 3 days at no additional cost.

Question 9

Is laundry available?

Accepted Answer

Yes, every apartment includes a washing machine, and a starter pack of laundry detergent is provided upon arrival.

Question 10

Is there a gym and swimming pool?

Accepted Answer

A gym is available at 16 On Bree and The Rose. Swimming pools are available at all properties except Flamingo Express.

Question 11

Can I smoke on the balcony?

Accepted Answer

Smoking is strictly prohibited in all our properties, including balconies.

Question 12

Do all apartments have the same views?

Accepted Answer

No, each apartment offers different views, depending on the unit selected.

Question 13

How far is the property from the V&A Waterfront, Table Mountain and the beach?

Accepted Answer

V&A Waterfront: approximately 20–30 minutes walking, or 5–10 minutes by car. Table Mountain: approximately 10–20 minutes by car. Camps Bay Beach: approximately 10–20 minutes by car.

Question 14

Is the area safe?

Accepted Answer

The area is generally safe to walk around during the day. For your convenience we recommend using Uber or your vehicle at night. The building also offers 24-hour security.

Question 15

Are there restaurants, shops and cafés nearby?

Accepted Answer

Yes, a variety of restaurants, cafés and shops are within walking distance of our properties.

Question 16

Do you provide airport transfers and tours?

Accepted Answer

Yes, we offer airport meet-and-greet services and tours at an additional charge. Speak to our team and we'll organise it before you arrive.

Question 17

Do you provide baby cots?

Accepted Answer

Yes, baby cots, high chairs and walking rings are available upon request at an extra cost.

Everything You Need to Know Before You Arrive

Arrival & Access

In Your Apartment

Cape Town & Getting Around

Families & Extras

Four officially graded hotels. One family running them.

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